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Terms of Service
Last updated: 3 September 2026
The website http://thefirstfan.sg/ (“Website”) that you are currently visiting and/or using is operated by Mighty Experiences Pte. Ltd. (“MJE”, but also referred to herein as “we”, “us” and “our” unless the context otherwise requires). MJE is part of the Mighty Jaxx group of companies (hereinafter collectively referred to as “the Mighty Jaxx Group”), which are all committed to delivering to you exceptional pop culture experiences and products.
Please read these Terms of Service carefully before accessing or using the Website. By visiting the Website and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the terms and conditions set out herein (“Terms of Service”, “Terms”), including those additional relevant terms and conditions and policies referenced herein, on our website and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
If you do not agree these Terms of Service, you must cease accessing the Website. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the Website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to the Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to any of the Website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority in your jurisdiction of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our Services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms may result in an immediate termination of your access to the Services and/or any order that you have made.
SECTION 2 - GENERAL CONDITIONS
You understand that information you provide (not including credit card information), may (subject to applicable laws) be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Website through which the Service is provided, without express written permission by us.
We reserve the right to refuse Service to anyone for any reason at any time.
SECTION 3 - OFFERINGS
The Website sells products on pre-order as well as entry passes to retail pop-up events (collectively, “Offerings”).
As the products are meant to be self-collected at a specific retail pop-up event, you will not be able to receive the products in your order if you are unable to collect them from the event venue stated on the Website during the period that that event is live. If you have not collected your order by the end of that event, your order will be disposed of, and no refund will be made.
The entry passes are only valid on the date and within the timeslot indicated on it (the “Validity Period”). We will not make any refunds for entry passes that are not utilised within their Validity Period.
Our Offerings may be subject to other terms and conditions as stated on their respective pages, including but not limited to a purchase limit.
We reserve the right, but are not obligated, to limit the sales of our Offerings or Services to any person, geographic region or jurisdiction, which may be exercised on a case-by-case basis. We reserve the right at any time to modify or discontinue the Service or any Offerings, or any part or content thereof, without notice at any time.
Prices and availability of our Offerings are also subject to change without prior notice to you. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service or any Offerings.
SECTION 4 – PAYMENT TERM
Full payment must be received by us before our acceptance of your order. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete; (ii) you are duly authorised to use such credit card for the purchase; (iii) charges incurred by you will be honoured by your credit card company, and; (iv) you will pay all goods and services taxes, sales taxes, value-added taxes, and other similar taxes applicable to your order.
If your order has been accepted, you will receive a confirmation email. Please present the original confirmation email for collection of your order.
Unless prohibited by applicable law, all payments made to us for your order(s) are final and strictly non-refundable.
SECTION 5 – RETURN & EXCHANGE
Save for defective products, all Offerings sold are strictly non-exchangeable and non-refundable. However, we will arrange for you to receive a replacement of any defective products that you may have received.
If you have received a defective product, you may reach out to a member of our staff on-site at the relevant event and present the defective product for a replacement. However, as we may not have sufficient stock on-site at the relevant time, we make no guarantee that such replacement will be able to be made immediately.
Alternatively, or if the event has concluded, please email us at support@mightyexperiences.com for a replacement of your defective product. To speed up the process, please include with your email:
Your order number;
Clear photo(s) or video of the issue with the product; and
A short description of the defect(s).
SECTION 6 – INTELLECTUAL PROPERTY OWNERSHIP
The Mighty Jaxx Group, and its licensors are and will remain the sole and exclusive owners of all intellectual property rights in and to each Offering made available on this website and any related specifications, instructions, documentation or other materials, including, but not limited to, all related copyrights, patents, trademarks and other intellectual property rights. You do not and will not have or acquire any ownership of these intellectual property rights in or to the Offerings made available through this website, or of any intellectual property rights relating to those Offerings.
Further, the Website and their content, features and functionality, including, without limitation, information, software, text, graphics, logos, button icons, images, audio clips, video clips, data compilations and the design, selection and arrangement thereof, are the exclusive property of the Mighty Jaxx Group, our licensors or other content suppliers, and are protected by copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws, and may not be used or exploited in any way without our prior written consent. No right, title or interest in or to the site or any Content is transferred to you and all rights not expressly granted are reserved. Any use of the site that is not expressly permitted by these Terms of Service may be a breach of these Terms of Service and may violate copyright, trademark and other laws. “Content” shall mean all information such as the “look and feel” of the website, data files, graphics, text, photographs, drawings, logos, images, sounds, music and video and audio files on the website.
SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 8 - THIRD-PARTY SERVICES
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 9 - THIRD-PARTY LINKS
Certain content, services, or Offerings made available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us any creative ideas, suggestions, proposals, plans, comments, feedback, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “Content”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Content that you send to us. We are and shall be under no obligation (1) to maintain any Content in confidence; (2) to pay compensation for any Content; or (3) to respond to any Content.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that any Content that you send to us will not violate any third-party rights, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Content. You are solely responsible for any Content that you send us and their accuracy. We take no responsibility and assume no liability for any Content made by you or any third party.
SECTION 11 - PERSONAL INFORMATION
Your agree that personal information that you submit, or that is collected from you, through the Website will be governed by our Privacy Notice.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Whilst we have made every effort to display as accurately as possible the colors and images of our products, we cannot guarantee that your device or computer monitor's display of any color will be accurate.
We are not responsible if information made available on the Website is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
Occasionally there may be information on our site or in the Service that contains typographical errors, such as inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
This site may also contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on the Website should be taken to indicate that all information in the Service or on the Website has been modified or updated.
SECTION 13 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Any offer for any Offering or Service is void where prohibited or in contravention of any of your local laws or regulations.
SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. We do not warrant that the quality of any products, events, services, information, or other material purchased or obtained by you will meet your expectations, is fit for any particular purpose, or that any errors in the Service will be corrected.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all Offerings delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall the Mighty Jaxx Group , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Website or any Offerings procured using the Service, or for any other claim related in any way to your use of the Website, our Service, or any Offering, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Website or any content (or product) posted, transmitted, or otherwise made available via the Website, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 15 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless us, the Mighty Jaxx Group, and our partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 16 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 17 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 18 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating terms, conditions or rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against us or the Mighty Jaxx Group.
SECTION 19 - GOVERNING LAW AND JURISDICTION
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore. You agree that all disputes arising out of or relating to the Website, our Service, or any of the Offerings, including any question relating to its existence, validity or termination, shall be submitted to the exclusive jurisdiction of the Singapore courts.
SECTION 20 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at: support@mightyexperiences.com