Frequently Asked Questions

Yes. This is a ticketed event, and every visitor must have a valid event Access Pass. The event Access Pass is separate from any concert ticket.

No. This is a separate event from the BIGBANG concert. You will not be able to enter this event using the BIGBANG concert ticket to visit the event. You must have a valid event Access Pass to enter.

You'll select your preferred visiting time slot when purchasing your event ticket. Please arrive ideally 10-15 minutes before your scheduled time slot to allow sufficient time for Access Pass verification. There is no need to queue far in advance.

No. Each Access Pass is valid for one person and one entry only. Re-entry is not available.

A 15-minute grace period is granted. Visitors arriving within this window may enter, but their session still ends at the original slot conclusion.

A range of collectibles, lifestyle items, and collectible art toys are available for purchase.

Yes. There will be event-exclusive and Singapore-exclusive collections, including selected numbered editions. Do note that there are Singapore-exclusive products that are only available for purchase at the event.

Yes. A maximum of 3 pieces per product may be purchased by each customer.

Product availability and restocks may vary by item. If a selected product sells out while you are queuing, you may be offered the option to purchase other available products instead. Note that products may be sold out temporarily and will be re-listed with replenished stock upon arrival at the Singapore event.

Yes. Online purchases made before the event are preorders for collection at the event. You do not need a concert ticket to place a preorder. Collections are available at least 1-2 days after purchase, depending on the volume of daily collections. Same-day purchase and collection is not supported.

Preorders must be collected in person at the event. We'll email you once your order is ready for collection.

Please have your order confirmation, payment statement or invoice, and Access Pass or Collection time slot details ready when collecting your order.

No. Preorders must be collected in person by the buyer.

No. Online preorders placed for event collection cannot be changed to delivery.

1. Scan the QR code at the venue.
2. Browse the catalog and select your items. You don’t need to remove products from the shelves to take them to the counter.
3. Show your cart to our retail team.
4. Pay at the cashier.
5. Collect your purchase.

Remember: adding an item to your cart does not reserve it. Availability is only confirmed after successful payment.

No. Adding an item to your cart does not reserve the product. Stock is only confirmed once payment has been successfully completed.

We accept supported online payments and card transactions. Cash is not accepted. All payments are charged in SGD.

Yes, as long as your card is enabled for international transactions.

Yes. For purchases made at the event, you can choose to carry your items with you or arrange delivery through our courier partners. Shipping fees apply and are calculated by the courier.

Shipping costs and applicable customs duties/import taxes are paid upfront by the customer at checkout.

Yes. Delivery is trackable, but delivery times may vary depending on the destination, courier, and customs processing.

Depending on the item, you may have the option to choose an alternative product.

Please reach out to our Customer Care team at support@mightyexperiences.com for assistance.

Please arrive ideally 10-15 minutes before your allocated time slot. There is no need to queue far in advance.

Yes. There will be a dedicated Collection queue for customers who are only collecting a preorder. You do not need to go into the event for preorder collection.

Yes, but anyone queueing on your behalf must have their own valid event ticket.

No. Once you've joined the queue, please remain in the queue.

Yes. Personal photos and videos are encouraged. Please be considerate of other visitors and avoid blocking walkways, queues, or disrupting their experience.

No. Returns and exchanges are not available. Each customer is encouraged to inspect and check their purchases before leaving the event.

Please speak to our event staff before leaving the venue so they can assist you.

Customers are strongly advised to inspect their items before leaving the venue. Please email support@mightyexperiences.com if you require assistance with a product issue after your visit.

Please keep your payment statement or invoice. You may also be asked to provide photos and details of the product issue.