Frequently Asked Questions

An event Access Pass is required, except for children aged 3 and under and complimentary guests accompanying eligible returning visitors. Returning visitors can show their original qualifying booking confirmation and bring one complimentary guest. Event admission is separate from concert admission

No. A BIGBANG concert ticket does not provide admission to THE FIRST FAN. You need an event Access Pass unless you qualify for complimentary admission, such as the +1 accompanying an eligible returning visitor or a child aged 3 and under.

For your initial visit, select a preferred time slot when purchasing your ticket and arrive 10–15 minutes beforehand for Access Pass verification. There is no need to queue far in advance. For your complimentary return visit, no new time-slot booking is needed. Show your original booking confirmation at venue entry during event opening hours. Entry for you and your guest is subject to capacity, and you may need to wait.

Yes, guests of all ages are welcome. Children aged 3 and under do not need an Access Pass. Children aged 4 and above need their own Access Pass unless entering as the one complimentary guest of an eligible returning visitor. Age eligibility is based on the entry date, and proof of age may be required.

Yes! Customers with a qualifying event Access Pass are welcome back for one complimentary return visit and may bring one complimentary guest. Visit on the same day or another event date during opening hours and show your original booking confirmation directly at venue entry. Entry is subject to capacity, and you may need to wait. Complimentary bags are not included for either person.

For your initial booked visit, a 15-minute grace period applies. If you arrive within this window, your session still ends at the original time. Complimentary return visits do not require a new time-slot booking and are subject to capacity during event opening hours.

A range of collectibles, lifestyle items, and collectible art toys are available for purchase.

Yes. There will be event-exclusive and Singapore-exclusive collections, including selected numbered editions. Do note that there are Singapore-exclusive products that are only available for purchase at the event.

Yes. A maximum of 3 pieces per product may be purchased by each customer.

Product availability and restocks may vary by item. If a selected product sells out while you are queuing, you may be offered the option to purchase other available products instead. Note that products may be sold out temporarily and will be re-listed with replenished stock upon arrival at the Singapore event.

Yes. Online purchases made before the event are preorders for collection at the event. You do not need a concert ticket to place a preorder. Collections are available at least 1-2 days after purchase, depending on the volume of daily collections. Same-day purchase and collection is not supported.

Preorders must be collected in person at the event. We'll email you once your order is ready for collection.

Please have your order confirmation, payment statement or invoice, and Access Pass or Collection time slot details ready when collecting your order.

No. Preorders must be collected in person by the buyer.

No. Online preorders placed for event collection cannot be changed to delivery.

1. Scan the QR code at the venue.
2. Browse the catalog and select your items. You don’t need to remove products from the shelves to take them to the counter.
3. Show your cart to our retail team.
4. Pay at the cashier.
5. Collect your purchase.

Remember: adding an item to your cart does not reserve it. Availability is only confirmed after successful payment.

No. Adding an item to your cart does not reserve the product. Stock is only confirmed once payment has been successfully completed.

We accept supported online payments and card transactions. Cash is not accepted. All payments are charged in SGD.

Yes, as long as your card is enabled for international transactions.

Certain out-of-stock products may be available for backorder, subject to stock allocation. Orders and payments must be completed at the event payment counter, and items will be dispatched when available.

No. Available items must be taken upon purchase at the event.

Dispatches are projected to start from late November 2026 onwards. Estimated dates are subject to inventory fulfillment and logistics schedules.

Initial shipping is free. If the first attempt fails, extra delivery charges may apply for subsequent attempts.

No. Deliveries are restricted to Singapore addresses only. Overseas visitors must provide a local Singapore address with an authorized recipient available to receive the package.

Please ensure all delivery information is accurate and someone is present to accept the parcel. No refunds will be issued for failed deliveries due to incorrect information or absent recipients, and redelivery fees may apply.

Yes. For purchases made at the event, you can choose to carry your items with you or arrange delivery through our courier partners. Shipping fees apply and are calculated by the courier.

Shipping costs and applicable customs duties/import taxes are paid upfront by the customer at checkout.

Yes. Delivery is trackable, but delivery times may vary depending on the destination, courier, and customs processing.

Depending on the item, you may have the option to choose an alternative product.

Please reach out to our Customer Care team at support@mightyexperiences.com for assistance.

For your initial booked visit, arrive 10–15 minutes before your allocated time slot. There is no need to queue far in advance. For your complimentary return visit, come directly to venue entry during opening hours with your original booking confirmation. Your complimentary guest must enter with you. Entry is subject to capacity, and waiting may be required.

Yes. There will be a dedicated Collection queue for customers who are only collecting a preorder. You do not need to go into the event for preorder collection.

Yes, but anyone queueing on your behalf must have their own valid event ticket. A complimentary +1 must queue and enter together with the eligible returning visitor; the +1 offer does not allow the guest to queue or enter independently.

No. Once you've joined the queue, please remain in the queue.

Yes. Personal photos and videos are encouraged. Please be considerate of other visitors and avoid blocking walkways, queues, or disrupting their experience.

Yes. Each eligible returning visitor may bring one complimentary guest. Your guest must enter with you and does not need an original event ticket. Entry is subject to capacity. Complimentary admission does not include a bag for either person.

Event Access Passes purchased through thefirstfan.sg and event tickets purchased through Klook qualify. Your booking must include event admission. Merchandise-only orders, including standalone Klook blind box badge purchases without an event ticket, do not qualify.

Show your original booking confirmation from thefirstfan.sg or Klook directly to staff at the venue entrance. For thefirstfan.sg orders, the confirmation must show an event Access Pass. You do not need to visit the collection point or collect a printed re-entry ticket.

Yes. Each original Access Pass qualifies one person for a complimentary return visit, and each eligible returning visitor may bring one complimentary guest. Please show the booking confirmation to entry staff. Each guest must enter with the eligible returning visitor.

No. Complimentary re-entry and +1 admission include event access only. Neither the returning visitor nor their complimentary guest receives a complimentary bag.

No. Returns and exchanges are not available. Each customer is encouraged to inspect and check their purchases before leaving the event.

Please speak to our event staff before leaving the venue so they can assist you.

Customers are strongly advised to inspect their items before leaving the venue. Please email support@mightyexperiences.com if you require assistance with a product issue after your visit.

Please keep your payment statement or invoice. You may also be asked to provide photos and details of the product issue.